Syed Waqas Haider’s career is a testament to innovation, leadership, and strategic vision in the telecom and technology sectors. With over 12 years at Zong CMPak Ltd, he has consistently driven technological transformation and operational excellence, particularly in his current role as Manager of BSS Planning and Implementation.

Championing Telecom Transformation

In his tenure at Zong, Syed Waqas has spearheaded significant advancements in customer management systems (BOSS/CRM) for both consumer and corporate segments. His leadership in integrating network nodes for seamless product design and service delivery has been instrumental in elevating the company’s offerings. From managing digital transformation to harnessing automation and artificial intelligence, he has consistently stayed at the forefront of telecom innovation.

Moreover, his expertise in regulatory compliance has ensured alignment with country policies and governance rules, enabling Zong to remain a trusted partner in the industry. His work in designing and implementing online charging and billing systems has not only optimized operational efficiencies but also enhanced customer experiences.

Strategic Project Management

As a seasoned project manager, Syed Waqas has handled transformative initiatives, including the BOSS Online Charging System and CRM Systems Transformation Projects. His meticulous approach to project planning—covering estimation, budgeting, resource allocation, and execution—has resulted in successful implementations that drive business growth. His proficiency in preparing critical documents like RFIs, RFPs, and risk mitigation plans reflects his commitment to detail and quality.

Bridging Technology and Business

Beyond his technical expertise, Syed Waqas excels in aligning technology with business goals. His ability to design and manage products and tariffs has enabled Zong to meet evolving market demands effectively. His comprehensive reporting and presentations to senior leadership have showcased his analytical acumen and strategic foresight.

Previous Roles: Building a Strong Foundation

Before his current role, Syed Waqas served as a Junior Executive for Systems and Process at Zong, where he analyzed automation requirements, managed IPCC platforms, and designed workflow templates. His contributions to KPI reporting, IVR maintenance, and queue management demonstrated his capability to enhance operational processes and improve customer service.

Earlier in his career, as a Telecom Coordinator for InterCall Europe, he managed conferencing platforms for top-tier clients like Barclays and Apple, ensuring seamless operations and superior customer experiences. His expertise in Salesforce ticket updates and UAT testing laid the groundwork for his exceptional project management skills.

Early Career: Pioneering Excellence

Starting as a System Engineer at Wise Communication System, Syed Waqas honed his skills in real-time carrier routing, network performance analysis, and revenue optimization. His contributions to prepaid calling card design and traffic management were pivotal in achieving business objectives.

Vision for the Future

Syed Waqas Haider’s journey reflects a passion for innovation, a dedication to excellence, and a commitment to transforming the telecom industry. His leadership continues to inspire teams and drive impactful changes, positioning him as a true industry leader.

Through his vast experience and unwavering focus on delivering results, Syed Waqas Haider stands out as a remarkable professional whose contributions are shaping the future of telecommunications and digital transformation.